Help Center
FAQ
Yes! All products shipped worldwide!
All backpacks and bags are made to order. Most items shipped within 2-4 business days. Once your item is shipped we will send you a confirmation email. As we ship internationally, shipping times may vary from country to country. Average shipping times are as follows:
1. U.S. - 5-12 business days
2. Canada - 14-20 business days
3. Wordwide - 14-30 business days
Please note that due to unexpected delays, shipping times can be longer. Please allow up to 20 days for the bags to arrive. If you have any questions, feel free to contact us at steelhorseleatherco@gmail.com
It is FREE! We do not charge any shipping fee and we will never charge.
We accept returns within 30 days. Once 30 days have exceeded since your purchase, unfortunately, we can’t offer any refunds. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Certain sale items may not qualify for returns unless they arrive damaged.
Before you return the item, please contact us at steelhorseleatherco@gmail.com
We accept Credit/Debit cards and Paypal and Google Pay payments.
Yes. A common misunderstanding is that a Paypal account is needed in order to make payments through Paypal. This is incorrect, even without a Paypal account, you can still make payments through Paypal, all that is needed is a valid Debit/Credit card.
Placing an order is easy. Just click on the product category you wish to browse, select an item, add it to your shopping bag and checkout. If you have any issues purchasing, please contact us at: steelhorseleatherco@gmail.com
Once your order has shipped, you will receive a shipment notification email along with a tracking number. The tracking number will let you see the progress of your order and estimated time of arrival. Please note that it may take 5 business days from the time your order is scanned by the carrier until you have updated information. You can also track your order anytime online; all you need is your tracking number that we provide.
Put the leather cleaner on cloth and wipe on the surface softly and uniformly .Keep the product away from water.
Remember, good leather that has been taken care of well, will age like fine red wine.
When your bag gets wet, keep things simple. Refrain from using things like hair dryer to evaporate the water, as this can alter the leather's properties, resulting in discoloration and uneven tightness. A dry cloth and airing the bag will do just fine.
If the leather gets too dry, you can purchase natural leather cream to apply on the bag to moisturise the leather.
In general, refrain from using detergents or chemicals. Use a damp cloth to wipe clean.
Despite the name, Crazy horse leather is actually a cow leather. It is also referred to as “saddle leather”, and is made by applying a specific wax to a full grain leather surface that has been buffed and smoothed out. The leather has been treated to look and feel aged while retaining its toughness. The more you use it, the better and more unique it looks.
The important feature is the wax, which is highly resistant to water and other liquids. So, when applied to leather it protects the leather fibers far better than other substances used on common leather items. Crazy horse leather is able to withstand much greater amounts of what usually becomes an issue for most other types of leather, wear and tear marks, and corruption of the leather. It also doesn't stain fabrics or clothing. Because of this, it is the ideal choice of leather for making vintage style leather bags. Every crazy horse leather bag is unique due to their individual manufacturing process, and the fact that they are made completely of natural material, therefore each bag is made with a slightly different color.
Crazy horse leather is made by applying a special kind of wax to a full grain cow leather surface that has been smoothed out. Through the application of the wax, plays a very distinctive role in the uniqueness of crazy horse leather. It will cause small changes to the material's shape and appearance. This gives it a timeless look which ages beautifully over time.
As we mentioned before, each bag is unique due to special wax and manufacturing. This application makes every bag distinctive. They are durable and wear-resistant, and the wax protects the leather from water or moisture related damage.
Through daily wear, naturally, the crazy horse leather may gather some scratches. The rubbed and scratched areas may change in shades of color, but this will only enhance the bags vintage look.
